i think i know why some of u are having trouble with it the slot that hold the media are set up wrong instead of going right to left they should be up and down
the water comes out of the middle and then mover to the right
if u put 1 something in the filter that goes up and down( i use egg crates) u can fill the slot where the water comes out withe a sponge media and fill the far side with bio media and carbon the filter with get rid of more detus (poo) out of the water right away
u will kmow this works cause the water level on the closest side is higher the the bio media cause it get slowed down by the mechanical part
this will cause more of the water to get clean mechanically this is how my is set up from day 1 and might be wh y my water is clearer